We understand that, as someone working within the hospitality trade, you’ll be delighted to open your doors again after so many months of lockdown restrictions.
When that moment comes, we have devised a handy list of FAQs which you can print out to directly address and alleviate any concerns that you and your customers might have around COVID health and safety and your establishment.
This is so that they can relax and enjoy their stay with you, while you can focus on what you do best; making their visit as unforgettable as possible.
We have compiled the FAQs in five different languages. Simply click on the languages relevant to you to download the free FAQs.
And, of course, if you need any further assistance with translations for your business – be it relating specifically to COVID (e.g. COVID policies) or more general translations (such as menus, room information, websites etc.), we are here to help.
COVID FAQs for the hospitality industry – in Chinese, French, German, Japanese & Spanish
ChineseFrenchGermanJapaneseSpanish
| ENGLISH | CHINESE |
|---|---|
| What are your current Covid health and safety measures to protect guests? | 针对新冠病毒，你们目前采取什么健康和安全措施来保护客人？ |
| We carefully follow the most up-to-date Covid health and safety regulations, based on information provided by the World Health Organisation (WHO). You can find them all here. | 我们谨遵根据世界卫生组织(WTO)提供的信息而制定的针对新冠疫情的最新健康与安全规定。请您参照如下相关规定。 |
| Where would I find the hand sanitiser please? | 请问免洗消毒洗手液在哪里？ |
| You can find hand sanitiser in all public areas of this establishment, including the lobby/entrance/reception/toilets. It is also provided in the bedrooms. | 这里所有的公共开放区域都配备了免洗消毒洗手液，包括大厅、入口、前台和洗手间。卧房也另有配备。 |
| What are the social distancing rules in your hotel/restaurant/bar? | 你们酒店/餐厅/酒吧的社交距离规则是什么？ |
| We follow the most up-to-date government guidelines on social distancing in public spaces throughout this establishment. | 我们在所有公共区域遵循政府针对疫情出台的最新社交距离规则。 |
| Do I need to show you a vaccine certificate? | 我需要出示疫苗证明吗？ |
| Yes, we need to see your vaccine certificate when you check-in/arrive for your reservation. | 对，您在办理入住/进店时需要出示您的疫苗证明。 |
| Where is the nearest testing centre? | 离这里最近的检测中心在哪里？ |
| Please see this map to locate the nearest testing centre. The directions are as follows. | 请参照此地图定位最近的检测中心。前往路线如图所示。 |
| Which tourist attractions are currently open to the public? | 哪些旅游景点目前对外开放？ |
| Some nearby outdoor tourist attractions are currently open to the public with social distancing guidelines in place. Here is a map and we have marked them for you. | 目前，周围有些户外景点对外开放，并遵循社交距离规则。我们已经在这张地图上为您标注了这些景点。 |
| How many nights can I stay here/how long is a table reservation? | 我可以在这里住几晚/餐桌可以预定多长时间？ |
| You may reserve a table in our restaurant/bar for a two-hour duration. | 您可以在本餐厅/酒吧预定就餐时间两小时的餐桌。 |
| Does your hotel/restaurant/bar have cleanliness standards in place? (e.g. are high touch areas such as the lobby/elevator/rooms/corridors/door handles/kitchens/tables/cutlery etc. cleaned more frequently?) | 你们酒店/餐厅/酒吧有现行清洁标椎吗？（例如，大厅、电梯、房间、走廊、门把手、厨房、餐桌、餐具等高接触区域是否清洁更加频繁？） |
| The hotel/restaurant/bar each has strict cleanliness standards in place. All high touch areas such as the lobby/elevator/rooms/corridors/door handles/kitchens/tables/cutlery etc. are cleaned more frequently. | 酒店/餐厅/酒吧各有严格的清洁标椎。所有高接触区域，包括大厅、电梯、房间、走廊、门把手、厨房、餐桌、餐具等都频繁清洁。 |
| Do my children need to wear masks? | 我的孩子需要戴口罩吗？ |
| We follow the latest guidelines around children wearing masks. You can view them here. | 关于儿童佩戴口罩，我们遵循最新的相关规定。请您参照如下规定。 |
| I have forgotten my mask. What should I do? | 我忘带口罩了。我应该怎么办? |
| We are able to provide you with a disposable mask under these circumstances or the nearest shop is marked on this map. | 在这种情况下，我们可以为您提供一次性口罩，或者您可以前往附近商店购买。这张地图上标注了离这里最近的商店。 |
| ENGLISH | FRENCH |
|---|---|
| What are your current Covid health and safety measures to protect guests? | Quel protocole sanitaire appliquez-vous en ce moment pour protéger vos clients du coronavirus ? |
| We carefully follow the most up-to-date Covid health and safety regulations, based on information provided by the World Health Organisation (WHO). You can find them all here. | Nous nous conformons avec soins aux dernières mises à jour des protocoles sanitaires fournies par l’Organisation mondiale de la santé (OMS). Vous pouvez les consulter ici. |
| Where would I find the hand sanitiser please? | Où se trouve le désinfectant pour les mains s’il vous plaît ? |
| You can find hand sanitiser in all public areas of this establishment, including the lobby/entrance/reception/toilets. It is also provided in the bedrooms. | Vous trouverez du désinfectant pour les mains dans tous les espaces publics de cet établissement, y compris le hall, l’entrée, la réception et les toilettes. Les chambres en sont également équipées. |
| What are the social distancing rules in your hotel/restaurant/bar? | Quelles sont les règles de distanciation physique dans votre hôtel/restaurant/bar ? |
| We follow the most up-to-date government guidelines on social distancing in public spaces throughout this establishment. | Nous nous conformons aux dernières mises à jour des directives gouvernementales en matière de distanciation physique dans l’ensemble des espaces publics de l’établissement. |
| Do I need to show you a vaccine certificate? | Dois-je vous montrer un certificat de vaccination ? |
| Yes, we need to see your vaccine certificate when you check-in/arrive for your reservation. | Oui, il est nécessaire de présenter votre certificat de vaccination à votre arrivée. |
| Where is the nearest testing centre? | Où se trouve le centre de dépistage le plus proche ? |
| Please see this map to locate the nearest testing centre. The directions are as follows. | Veuillez consulter cette carte pour trouver le centre de dépistage le plus proche. Voici comment vous y rendre. |
| Which tourist attractions are currently open to the public? | Quelles attractions touristiques sont ouvertes au public en ce moment ? |
| Some nearby outdoor tourist attractions are currently open to the public with social distancing guidelines in place. Here is a map and we have marked them for you. | Certaines attractions touristiques locales de plein air sont ouvertes au public et appliquent des mesures de distanciation sociale. Voici une carte où nous les avons identifiées pour vous. |
| How many nights can I stay here/how long is a table reservation? | Combien de nuits puis-je rester ici ? Lorsqu’une table est réservée, combien de temps peut-on y rester ? |
| You may reserve a table in our restaurant/bar for a two-hour duration. | Vous pouvez réserver une table dans notre restaurant/bar pour une durée de deux heures. |
| Does your hotel/restaurant/bar have cleanliness standards in place? (e.g. are high touch areas such as the lobby/elevator/rooms/corridors/door handles/kitchens/tables/cutlery etc. cleaned more frequently?) | Votre hôtel/restaurant/bar a-t-il mis en place des mesures d’hygiène particulières ? (Par exemple, les zones d’exposition à risque élevé comme le hall, l’ascenseur, les chambres, les couloirs, les poignées de porte, les cuisines, les tables, les couverts, etc. sont-elles nettoyées plus souvent ?) |
| The hotel/restaurant/bar each has strict cleanliness standards in place. All high touch areas such as the lobby/elevator/rooms/corridors/door handles/kitchens/tables/cutlery etc. are cleaned more frequently. | Un protocole sanitaire strict a été mis en place dans l’hôtel/le restaurant/le bar. Les zones d’exposition à risque élevé comme le hall, l’ascenseur, les chambres, les couloirs, les poignées de porte, les cuisines, les tables, les couverts, etc. sont nettoyées plus souvent. |
| Do my children need to wear masks? | Est-ce que mes enfants doivent porter un masque ? |
| We follow the latest guidelines around children wearing masks. You can view them here. | Nous nous conformons aux directives les plus récentes en ce qui concerne le port du masque pour les enfants. Vous pouvez les consulter ici. |
| I have forgotten my mask. What should I do? | J’ai oublié mon masque. Que dois-je faire ? |
| We are able to provide you with a disposable mask under these circumstances or the nearest shop is marked on this map. | Dans ce cas, nous sommes en mesure de vous fournir un masque à usage unique. Sinon, le magasin le plus proche est indiqué sur la carte. |
| ENGLISH | GERMAN |
|---|---|
| What are your current Covid health and safety measures to protect guests? | Wie sieht Ihr aktuelles Hygienekonzept zum Schutz von Gästen vor Covid-19 aus? |
| We carefully follow the most up-to-date Covid health and safety regulations, based on information provided by the World Health Organisation (WHO). You can find them all here. |
Bei uns gelten die aktuellen Hygienevorschriften zum Schutz vor COVID-19, basierend auf den Informationen der Weltgesundheitsorganisation (WHO). Diese können Sie hier einsehen. |
| Where would I find the hand sanitiser please? | Wo finde ich Handdesinfektionsmittel? |
| You can find hand sanitiser in all public areas of this establishment, including the lobby/entrance/reception/toilets. It is also provided in the bedrooms. | Handdesinfektionsmittel finden Sie in allen öffentlichen Bereichen des Hauses, unter anderem in der Lobby, im Eingangsbereich, an der Rezeption und in den Toiletten. Auch in den Zimmern steht Ihnen Desinfektionsmittel zur Verfügung. |
| What are the social distancing rules in your hotel/restaurant/bar? | Welche Abstandsregeln gelten in Ihrem Hotel/Ihrem Restaurant/Ihrer Bar? |
| We follow the most up-to-date government guidelines on social distancing in public spaces throughout this establishment. | In allen öffentlichen Bereichen des Hauses gelten die aktuellen behördlichen Vorschriften zur Einhaltung des Mindestabstands. |
| Do I need to show you a vaccine certificate? | Muss ich eine Impfbescheinigung vorlegen? |
| Yes, we need to see your vaccine certificate when you check-in/arrive for your reservation. | Ja, beim Einchecken/bei Ihrer Ankunft müssen Sie Ihre Impfbescheinigung vorlegen. |
| Where is the nearest testing centre? | Wo ist das nächstgelegene Testzentrum? |
| Please see this map to locate the nearest testing centre. The directions are as follows. | Das nächstgelegene Testzentrum finden Sie auf dieser Karte. Folgen Sie dieser Wegbeschreibung. |
| Which tourist attractions are currently open to the public? | Welche Touristenattraktionen sind derzeit geöffnet? |
| Some nearby outdoor tourist attractions are currently open to the public with social distancing guidelines in place. Here is a map and we have marked them for you. | Die Außenbereiche von einigen Touristenattraktionen sind derzeit geöffnet. Dort gelten die entsprechenden Abstandsregeln. Die Attraktionen sind auf dieser Karte gekennzeichnet. |
| How many nights can I stay here/how long is a table reservation? | Wie viele Übernachtungen kann ich hier buchen?/Für welchen Zeitraum gilt die Tischreservierung? |
| You may reserve a table in our restaurant/bar for a two-hour duration. | Sie können in unserem Restaurant/in unserer Bar für einen Zeitraum von zwei Stunden einen Tisch reservieren. |
| Does your hotel/restaurant/bar have cleanliness standards in place? (e.g. are high touch areas such as the lobby/elevator/rooms/corridors/door handles/kitchens/tables/cutlery etc. cleaned more frequently?) | Welche Hygienemaßnahmen werden in Ihrem Hotel/Ihrem Restaurant/Ihrer Bar umgesetzt? (Werden z. B. Flächen, die häufig berührt werden, wie Lobby/Aufzug/Zimmer/Flure/Türgriffe/Küchen/Tische/Besteck usw., häufiger gereinigt?) |
| The hotel/restaurant/bar each has strict cleanliness standards in place. All high touch areas such as the lobby/elevator/rooms/corridors/door handles/kitchens/tables/cutlery etc. are cleaned more frequently. | Im Hotel/in dem Restaurant/in der Bar gelten strenge Hygienevorschriften. Alle Flächen, die häufig berührt werden, wie Lobby/Aufzug/Zimmer/Flure/Türgriffe/Küchen/Tische/Besteck usw., werden häufiger gereinigt. |
| Do my children need to wear masks? | Müssen meine Kinder einen Mund-Nasen-Schutz tragen? |
| We follow the latest guidelines around children wearing masks. You can view them here. | Es gelten die aktuellen Vorschriften zur Maskenpflicht für Kinder. Diese können Sie hier einsehen. |
| I have forgotten my mask. What should I do? | Ich habe meine Maske vergessen. Was kann ich tun? |
| We are able to provide you with a disposable mask under these circumstances or the nearest shop is marked on this map. | Unter diesen Umständen können wir Ihnen eine Einwegmaske zur Verfügung stellen. Der nächstgelegene Laden ist auf dieser Karte gekennzeichnet. |
| ENGLISH | JAPANESE |
|---|---|
| What are your current Covid health and safety measures to protect guests? |
新型コロナウイルス感染症からゲストを守るため、どのような措置を取っていますか？ |
| We carefully follow the most up-to-date Covid health and safety regulations, based on information provided by the World Health Organisation (WHO). You can find them all here. |
当ホテルは、世界保健機関 (WHO) の情報に基づいた最新の新型コロナウイルス感染症に関する健康安全規則に慎重に従っています。その規則は全てここに記されています。 |
| Where would I find the hand sanitiser please? | 手の消毒液はどこに置いてありますか？ |
| You can find hand sanitiser in all public areas of this establishment, including the lobby/entrance/reception/toilets. It is also provided in the bedrooms. | 手の消毒液は、ロビー／入口／受付／お手洗いを含めた全ての公共の場に設置されています。また、客室にもご用意いたしております。 |
| What are the social distancing rules in your hotel/restaurant/bar? | このホテル／レストラン／バーでのソーシャルディスタンシング（他者との距離を取ること）の規則はどうなっていますか？ |
| We follow the most up-to-date government guidelines on social distancing in public spaces throughout this establishment. | 当ホテルは、公共空間でのソーシャルディスタンシングに関する最新の政府ガイドラインを、全館を通して実施しています。 |
| Do I need to show you a vaccine certificate? | ワクチン接種証明書を提示しなければなりませんか？ |
| Yes, we need to see your vaccine certificate when you check-in/arrive for your reservation. | はい。チェックイン／ご到着の際に、ワクチン接種証明書を拝見させていただいております。 |
| Where is the nearest testing centre? | 最寄りのテストセンターはどこですか？ |
| Please see this map to locate the nearest testing centre. The directions are as follows. | 最寄りのテストセンターは、この地図でご確認ください。行き方は、以下の通りです。 |
| Which tourist attractions are currently open to the public? | 現在、一般の入場が許されている観光アトラクションはどれですか？ |
| Some nearby outdoor tourist attractions are currently open to the public with social distancing guidelines in place. Here is a map and we have marked them for you. | 近くに、ソーシャルディスタンシングのガイドラインに沿って開館されている屋外観光アトラクションが何件かございます。地図に印を入れておりますのでご覧ください。 |
| How many nights can I stay here/how long is a table reservation? | ここに何泊までできますか／テーブル予約は何時間までですか？ |
| You may reserve a table in our restaurant/bar for a two-hour duration. | レストラン／バーでのご予約時間は、2時間となっております。 |
| Does your hotel/restaurant/bar have cleanliness standards in place? (e.g. are high touch areas such as the lobby/elevator/rooms/corridors/door handles/kitchens/tables/cutlery etc. cleaned more frequently?) | このホテル／レストラン／バーには清潔基準が整っていますか？（例：ロビー／エレベーター／客室／廊下／ドアノブ／台所／テーブル／食卓食器類等の高頻度接触部分は、他の場所よりも頻繁にきれいにしていますか？） |
| The hotel/restaurant/bar each has strict cleanliness standards in place. All high touch areas such as the lobby/elevator/rooms/corridors/door handles/kitchens/tables/cutlery etc. are cleaned more frequently. | 当ホテル／レストラン／バーは、厳重な清潔基準に従っています。ロビー／エレベーター／客室／廊下／ドアノブ／台所／テーブル／食卓食器類等の高頻度接触部分は、他の場所よりも頻繁にきれいにしています。 |
| Do my children need to wear masks? | 私の子供たちもマスクを着用しなければなりませんか？ |
| We follow the latest guidelines around children wearing masks. You can view them here. | お子様のマスク着用に関しましては、最新のガイドラインに従っております。詳細はこちらをご覧ください。 |
| I have forgotten my mask. What should I do? | マスクを忘れてしまいました。どうしたらいいですか？ |
| We are able to provide you with a disposable mask under these circumstances or the nearest shop is marked on this map. | その場合、使い捨てマスクをご提供いたします。最寄りのお店は、この地図をご覧ください。 |
| ENGLISH | SPANISH |
|---|---|
| What are your current Covid health and safety measures to protect guests? | ¿Qué medidas de seguridad contra la covid han tomado para proteger a los huéspedes? |
| We carefully follow the most up-to-date Covid health and safety regulations, based on information provided by the World Health Organisation (WHO). You can find them all here. | Seguimos las normas sobre salud y seguridad contra la covid más actualizadas, según la información de la Organización Mundial de la Salud (OMS). Puede encontrarla aquí. |
| Where would I find the hand sanitiser please? | ¿Dónde está el gel hidroalcohólico? |
| You can find hand sanitiser in all public areas of this establishment, including the lobby/entrance/reception/toilets. It is also provided in the bedrooms. | Encontrará gel hidroalcohólico en todas las zonas públicas del establecimiento, como la entrada, el vestíbulo, la recepción, o los baños. También se ofrece gel en las habitaciones. |
| What are the social distancing rules in your hotel/restaurant/bar? | ¿Qué normas de distanciamiento social hay en su hotel/restaurante/bar? |
| We follow the most up-to-date government guidelines on social distancing in public spaces throughout this establishment. | Seguimos las recomendaciones gubernamentales más actualizadas sobre el distanciamiento social en espacios públicos. |
| Do I need to show you a vaccine certificate? | ¿Tengo que enseñarle un certificado de vacunación? |
| Yes, we need to see your vaccine certificate when you check-in/arrive for your reservation. | Sí, tenemos que comprobar su certificado de vacunación cuando llegue/haga el check-in de su reserva. |
| Where is the nearest testing centre? | ¿Dónde está el centro de pruebas más cercano? |
| Please see this map to locate the nearest testing centre. The directions are as follows. | En este mapa podrá localizar el centro de pruebas más cercano. Siga estas indicaciones. |
| Which tourist attractions are currently open to the public? | ¿Qué lugares turísticos están abiertos al público? |
| Some nearby outdoor tourist attractions are currently open to the public with social distancing guidelines in place. Here is a map and we have marked them for you. | Algunos lugares turísticos al aire libre cercanos están abiertos al público y cuentan con normas de distanciamiento social. Aquí tiene un mapa en el que aparecen señalados. |
| How many nights can I stay here/how long is a table reservation? | ¿Cuántas noches puedo quedarme? ¿Cuánto tiempo puedo reservar una mesa? |
| You may reserve a table in our restaurant/bar for a two-hour duration. | Puede reservar una mesa en nuestro restaurante/bar para dos horas. |
| Does your hotel/restaurant/bar have cleanliness standards in place? (e.g. are high touch areas such as the lobby/elevator/rooms/corridors/door handles/kitchens/tables/cutlery etc. cleaned more frequently?) | ¿Ha implementado su hotel/restaurant/bar medidas de limpieza? (p.ej.: limpiar más a menudo zonas con mucho tráfico y superficies de contacto, como el vestíbulo, el ascensor, las habitaciones, los pasillos, los pomos, las cocinas, las mesas, los cubiertos, etc.). |
| The hotel/restaurant/bar each has strict cleanliness standards in place. All high touch areas such as the lobby/elevator/rooms/corridors/door handles/kitchens/tables/cutlery etc. are cleaned more frequently. | El hotel/restaurante/bar tiene unas medidas de limpieza muy estrictas. Todas las zonas de mucho tráfico y las superficies de contacto, como el vestíbulo, el ascensor, las habitaciones, los pasillos, los pomos, las cocinas, las mesas, los cubiertos, etc. se limpian muy frecuentemente. |
| Do my children need to wear masks? | ¿Los niños tienen que llevar mascarilla? |
| We follow the latest guidelines around children wearing masks. You can view them here. | Seguimos las últimas recomendaciones sobre las mascarillas y los niños. Puede verlas aquí. |
| I have forgotten my mask. What should I do? | Se me ha olvidado la mascarilla, ¿qué debo hacer? |
| We are able to provide you with a disposable mask under these circumstances or the nearest shop is marked on this map. | En estas circunstancias, podemos darle una mascarilla desechable; la tienda más cercana está señalada en el mapa. |
Head back to the COVID Language Hub for more free COVID-language resources.
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